Customer Service

 - PAYMENT -

 

METHOD OF PAYMENT

Payment methods accepted on ESCALES Shop Online are: Visa, Mastercard, American Express, Paypal, Sofort (Germany, Switzerland, Belgium, Austria), iDeal (Netherlands), Yandex (Russia), JCB (Japan) and UnionPay (China). Multiple payments are not accepted.

 

ARTICLES PRICES

Shop Online prices are the same as the ones in the rest of stores. The shipping costs can be up to the client, depending on the amount of the order and the country of delivery.


CAN I ASK FOR TAX FREE? 

ESCALES Shop Online is unable to provide Tax Free.


SECURITY

Protecting your personal details is a top priority for us. For this reason, ESCALES Shop Online uses Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. Credit card information is never stored.

 

- SHIPPING -

You can choose as shipping address the one that better works for you: your home, your office or another person’s address. In order to offer you the best service, we have chosen UPS to guarantee a fast and secure delivery.

UPS is unable to deliver at PO boxes.

Once UPS has collected your order, you will be able to track it through www.ups.com, thanks to the tracking number you will receive at the shipment moment.

If no one was at the delivery address at the first attempt of delivery, UPS will drop your box at an UPS Access Point, that can be checked with the tracking number or the notification left by the deliverer.

 

EUROPE

The delivery time is between 2 and 5 working days for European countries.

 

INTERNATIONAL

UPS EXPRESS service is used for every shipment outside of Europe. Delivery time is between 3 and 7 working days.

 

U.S.A. SHIPPING

For imports from Europe please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will have one week to provide this information. Click here for more details from US Customs.

 

SHIPPING PRICES:

Free standard shipping on orders over 200 € for UE countries and free Express shipping on orders over 500 € for the rest of the world.

If your order is below 200 € in EU or  500 € in the rest of the world, these are the shipping prices:   

 

UPS EUROPE PRICE

STANDARD DELIVERY
(2 to 5 working days)

FRANCE, SPAIN, PORTUGAL

10 €

BELGIUM, LUXEMBOURG, MONACO, UK, AUSTRIA, DENMARK, FINLAND, GERMANY, IRLANDA, ITALIA, NETHERLANDS, SWEDEN, GREECE

15 €

BULGARIA, CROATIA, CZECH REPUBLIC, ESTONIA, HUNGARY, LATVIA, LITHUANIA POLAND, ROMANIA, SLOVAKIA, SLOVENIA

20 €

   

UPS INTERNATIONAL PRICE

EXPRESS DELIVERY
(3 to 7 working days)

SUISSE, NORWAY, ANDORRA, GIBRALTAR

30 €

USA, CANADA, AUSTRALIA, NEW ZEALAND, RUSSIAN FEDERATION, SAUDI ARABIA, UNITED ARAB EMIRATES, QATAR, TURKEY, ARGENTINA, ANGOLA, BRAZIL, BAHAMAS, BAHRAIN, BARBADOS, SEYCHELLES, MARTINIQUE, LEBANON, ISRAEL, CYPRUS, REUNION, CHILE, MEXICO, PERU, PUERTO RICO, VENEZUELA, URUGUAY, UZBEKISTAN, AZERBAYAN, MOROCCO, SOUTH AFRICA, KUWAIT, COSTA RICA, COLOMBIA, DOMINICAN REPUBLIC, ICELAND, PHILIPPINES, SINGAPORE, HONG KONG, JAPAN, CHINA, KOREA, THAILAND, INDIA, KAZAJISTAN

45 €

 

 


- RETURNS AND EXCHANGES - 

 

RETURNS

If after receiving the purchased item, you are not satisfied, escales-paris.com gives you the opportunity to exchange (size / color) or return it for a refund, within thirty (30) days.

Return shipping cost and method is up to the client. We recommend to use a carrier that provides you with a tracking number to track the return package shipment.

The expenses related to the return of the Articles will be taken care of by Escales in the only cases where the article delivered is different from that which was ordered or if the product is defective.

EUROPE

The procedure for returns is the following:

1) Send an email to the address info@escales-paris.com with your first and last Name, order number and codes of the articles that are returned, without forgetting to explain the reasons for the return.

2) Send your return to the following address:

ESCALES

25 Rue Royale

75008 Paris

France

 

INTERNATIONAL: Returns from non-European countries must be informed by email to info@escales-paris.com and accepted before being sent. Our Customer Service department will respond to you within 48 hours, excluding the weekend and holidays, by sending instructions on how to proceed.

 

EXCHANGES

To make a change of size or color, please contact us through info@escales-paris.com

RETURNS AND EXCHANGES IN STORE

It is also possible to return or exchange items in one of our following stores. We remind you that no refund will be made in store. It will be escales-paris.com who will make the refund on your credit card or PayPal account used for the payment.

- FRANCE -

PARIS ROYAL
25, Rue Royale - Village Royal
75008 Paris
Tel. +33 1 53 30 07 28

PARIS BONAPARTE
28, Rue Bonaparte
75006 Paris
Tel. +33 1 44 07 38 54

ST-TROPEZ (H)
3, Rue Allard
83990 St-Tropez
Tel. +33 4 94 97 08 01

ST-TROPEZ (F)
1, Rue Allard
83990 St-Tropez
Tel. +33 4 94 97 66 94

CANNES
102, Rue d'Antibes
06400 Cannes
Tel. +33 4 93 39 63 82

NICE
12, Rue Paradis
06000 Nice
Tel. +33 4 93 87 65 80

JUAN LES PINS
133, Boulevard Wilson 
06160 Juan-Les-Pins
Tel. +33 4 92 93 97 83

 

AIX EN PROVENCE
24, Place Saint Honoré
13100 Aix-en-Provence
Tel. +33 4 42 26 27 76

ST-REMY DE PROVENCE
23-25 Bd. Victor Hugo
13210 St-Remy-de-Provence
Tel. +33 4 32 62 02 35

CASSIS
16 Avenue Victor Hugo
13260 Cassis
Tel. +33 4 42 01 04 58

ST-JEAN DE LUZ
37, rue Gambetta
64500 St-Jean-de-Luz
Tel. +33 5 59 22 04 25

LA BAULE
2, Avenue Pavie
44500 La baule
Tel. +33 2 40 60 80 83

LE TOUQUET
66, Rue Saint Jean
62520 Le Touquet
Tel. +33 3 21 86 05 67

COURCHEVEL 1850m
Rue de l'Eglise - Chalet du Clocher
73120 Courchevel
Tel. +33 4 79 41 14 84

CHAMONIX
210, Rue Joseph Vallot
74400 Chamonix
Tel. +33 4 50 54 55 55

- BELGIUM -

KNOKKE LE ZOUTE
63-65 Avenue du Littoral
8300 Knokke-Le-Zoute
Tel. +32 50 62 39 76

- SPAIN -

MARBELLA (Puerto Banús)
Calle Ribera local O / número 6 
Puerto Banús - 29660 Marbella
Tel. +34 95 131 99 95

SITGES (Barcelone)
Calle San Francesc, 3
08870 Sitges
Tel. +34 93 894 04 53

BAQUEIRA - BERET
Avenida Pas d’Arro 30
25530 Vielha (Lleida)
Tel. +34 97 364 09 76

- PORTUGAL -

QUINTA DO LAGO
Quinta Shopping - Quinta Do Lago
8135 Almancil, Algarve
Tel. +351 289 358 670

VILAMOURA
Marina de Vilamoura / Loja G 
8125/407 Vilamoura
Tel. +351 289 321 681

 

 

- REFUNDS - 

After checking the items returned, we will immediately refund you the amount of the items and notify you by e-mail.

The time required to receive the credit on your account depends on your bank and can usually last up to 10 business days.

In case of not receiving the confirmation email within 15 days, please contact the Customer Service Dept.

Copyright © 2017 Escales Paris. All rights reserved.