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METHOD OF PAYMENT
Payment methods accepted on ESCALES Shop Online are: Visa, Mastercard, American Express, Paypal, Sofort (Germany, Switzerland, Belgium, Austria), iDeal (Netherlands), Yandex (Russia), JCB (Japan) and UnionPay (China). Multiple payments are not accepted.
Shop Online prices are the same as the ones in the rest of stores. The shipping costs can be up to the client, depending on the amount of the order and the country of delivery.
CAN I ASK FOR TAX FREE?
ESCALES Shop Online is unable to provide Tax Free.
Protecting your personal details is a top priority for us. For this reason, ESCALES Shop Online uses Secure Socket Layer (SSL) encryption for every transaction in order to ensure that your order is secure. Credit card information is never stored.
- SHIPPING -
You can choose as shipping address the one that better works for you: your home, your office or another person’s address. In order to offer you the best service, we have chosen UPS to guarantee a fast and secure delivery.
UPS is unable to deliver at PO boxes.
Once UPS has collected your order, you will be able to track it through www.ups.com, thanks to the tracking number you will receive at the shipment moment.
If no one was at the delivery address at the first attempt of delivery, UPS will drop your box at an UPS Access Point, that can be checked with the tracking number or the notification left by the deliverer.
The delivery time is between 2 and 5 working days for European countries.
UPS EXPRESS service is used for every shipment outside of Europe. Delivery time is between 3 and 7 working days.
For imports from Europe please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will have one week to provide this information. Click here for more details from US Customs.
Free standard shipping on orders over 200 € for UE countries and free Express shipping on orders over 500 € for the rest of the world.
If your order is below 200 € in EU or 500 € in the rest of the world, these are the shipping prices:
UPS EUROPE PRICE
FRANCE, SPAIN, PORTUGAL
BELGIUM, LUXEMBOURG, MONACO, UK, AUSTRIA, DENMARK, FINLAND, GERMANY, IRLANDA, ITALIA, NETHERLANDS, SWEDEN, GREECE
BULGARIA, CROATIA, CZECH REPUBLIC, ESTONIA, HUNGARY, LATVIA, LITHUANIA POLAND, ROMANIA, SLOVAKIA, SLOVENIA
UPS INTERNATIONAL PRICE
SUISSE, NORWAY, ANDORRA, GIBRALTAR
USA, CANADA, AUSTRALIA, NEW ZEALAND, RUSSIAN FEDERATION, SAUDI ARABIA, UNITED ARAB EMIRATES, QATAR, TURKEY, ARGENTINA, ANGOLA, BRAZIL, BAHAMAS, BAHRAIN, BARBADOS, SEYCHELLES, MARTINIQUE, LEBANON, ISRAEL, CYPRUS, REUNION, CHILE, MEXICO, PERU, PUERTO RICO, VENEZUELA, URUGUAY, UZBEKISTAN, AZERBAYAN, MOROCCO, SOUTH AFRICA, KUWAIT, COSTA RICA, COLOMBIA, DOMINICAN REPUBLIC, ICELAND, PHILIPPINES, SINGAPORE, HONG KONG, JAPAN, CHINA, KOREA, THAILAND, INDIA, KAZAJISTAN
- RETURNS AND EXCHANGES -
If after receiving the purchased item, you are not satisfied, escales-paris.com gives you the opportunity to exchange (size / color) or return it for a refund, within thirty (30) days.
Return shipping cost and method is up to the client. We recommend to use a carrier that provides you with a tracking number to track the return package shipment.
The expenses related to the return of the Articles will be taken care of by Escales in the only cases where the article delivered is different from that which was ordered or if the product is defective.
The procedure for returns is the following:
1) Send an email to the address email@example.com with your first and last Name, order number and codes of the articles that are returned, without forgetting to explain the reasons for the return.
2) Send your return to the following address:
25 Rue Royale
INTERNATIONAL: Returns from non-European countries must be informed by email to firstname.lastname@example.org and accepted before being sent. Our Customer Service department will respond to you within 48 hours, excluding the weekend and holidays, by sending instructions on how to proceed.
To make a change of size or color, please contact us through email@example.com
RETURNS AND EXCHANGES IN STORE
It is also possible to return or exchange items in one of our following stores. We remind you that no refund will be made in store. It will be escales-paris.com who will make the refund on your credit card or PayPal account used for the payment.
- FRANCE -
JUAN LES PINS
AIX EN PROVENCE
ST-REMY DE PROVENCE
ST-JEAN DE LUZ
- BELGIUM -
KNOKKE LE ZOUTE
- SPAIN -
MARBELLA (Puerto Banús)
BAQUEIRA - BERET
- PORTUGAL -
QUINTA DO LAGO
- REFUNDS -
After checking the items returned, we will immediately refund you the amount of the items and notify you by e-mail.
The time required to receive the credit on your account depends on your bank and can usually last up to 10 business days.
In case of not receiving the confirmation email within 15 days, please contact the Customer Service Dept.