DELIVERIES

The transport service items purchased on escales-paris.com will be carried out by UPS courier company, which will make the delivery within a period of between 2 and 7 working days. UPS EXPRESS service is used for every non European Community shipment.

 

SHIPPING TO USA

For imports from Europe please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will have one week to provide this information. Click here for more details from US Customs.

RETURNS

If after receiving the item purchased, you are not satisfied, escales-paris.com gives you the opportunity to exchange (size / color) or return them for a refund, within thirty (30) days.

Indicate your intention to return the / product (s) by directing you to “My Account”, “Returns”, “Request New Returns” and select the order number containing the item(s) you would like to return or exchange. Follow step by step how to proceed and complete the form. 

 

GENERAL TERMS AND CONDITIONS OF SALE

Customer Service: 

Please do not hesitate to contact us if you have any enquiry either by e-mail info@escales-paris.com or by phone +33 (0)170 37 83 99. Monday to Friday, from 9:00 to 13:00 and from 14:30 to 18:30.

escales offers you an online purchasing service which allows you to purchase escales collections. 

The purchase of any products offered on escales-paris-com is subject to the present Terms and Conditions.

escales may update these Terms and Conditions of Sale at anytime.

Have a look at the general conditions of purchase contained in this Web Site. Your use of this site will imply your agreement with these general conditions. You can view the most current version of the General Conditions of Sale at any time by clicking on the hyperlink labelled "Customer Service".

 If you have any enquiry, please contact our Customer Service.

The following conditions regulate the sale of items presented in this web site by: Escales Rue Royale S.A., (25 Rue Royale, 75008 Paris, France).

Intellectual property :

The elements of this web site have been designed with the purpose of offering for sale the products identified with the trademarks escales.

All material on the escales-paris.com (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks...) are the exclusive property of Escales Rue Royale S.A..  

You may not reproduce, by any means or process, totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the escales-paris.com

Offer

The offered products are distributed in the following countries: Germany, Austria, Belgium, Bulgaria, Cyprus ( south ), Denmark, Slovakia, Slovenia, Spain ( including the Canary Islands, Ceuta and Melilla)  Estonia, Finland, France Metropolitan, Greece, Netherlands ( with the exclusion of the Netherlands Antilles and Aruba), Hungary  Ireland, Ital, Iceland, Jersey, Latvia, Lithuania , Luxembourg, Malta, Norway, Poland, Portugal, United Kingdom, Czech Republic, Romania, Sweden, Ukraine, and South Africa (Morocco, South Africa, Reunion, Mozambique, Mauritius, Seychelles, Angola), Andorra, Saudi Arabia, Australia, Azerbaijan, Bahasa, Qatar, China, South Korea, Croatia, United Arab States, the Philippines, Gibraltar, Hong Kong, India, Israel, Japan, Kazakhstan , Kuwait, Lebanon, Monaco, Montenegro, New Zealand, Russia, Singapore, Switzerland, Tajikistan, Turkey, Uzbekistan, Caribbean ( Puerto Rico, Costa Rica, Dominica, Martinique, Bahamas, Barbados, St Barthélemy), America ( Canada , USA , Mexicco, Chile, Colombia, Panama, Venezuela, Uruguay, Paraguay, Peru, Argentina, Brazil, French Guiana)

Individual residents outside these countries can only benefit from this On-line purchase service if the delivery address is within the countries or territories listed above. Corporations or professionals with an EC Fiscal Number who wish to acquire items published in this web site must contact the Customer Service to find out other options.

Guaranteed purchase

The articles presented on this website are a selection of products from escales collections and meet the same quality requirements and guarantee that the products sold at escales stores.

The following information is given for each item are:

Product name

Image / s of the item

Description

* Sizes and colours available.

Composition and care

Price in € (euros)

* escales-paris.com has tried to show the colours of the items so that they are as close to reality as possible. However, the colour of the items that appear on the screen may vary depending on the quality of your computer monitor, so escales-paris.com can not guarantee that the colours displayed on your screen exactly match the real colours presented.

Special offers, promotions or discounts will be valid until the date indicated or while supplies last.

escales reserves the right to modify at any time without notice the prices of products

Purchasing Procedures:

Select items to buy (size, colour, quantity) and add them to your shopping cart by clicking once on "add to my cart".

The shopping cart will contain the reference selected, its name, size, colour choice and price in € (euros) (including taxes) article.

By clicking on "my cart" you can view and / or change your selection.

ATTENTION: The price shown does not include transport cost since rates may vary depending on the destination country. The price is specified in € (euros).

On the order page, you will be asked to fill in the spaces provided your contact information (name, phone number, email address, billing and delivery) to give a positive result in your order and facilitate the achievement for others shopping at escales-paris.com. Similarly, you can access your saved details and information on all your orders. It is important to fill in your details with the greatest possible accuracy in order to avoid any errors or incidence in the shipment of the items acquired. In addition, if you have selected the option, you can receive escales newsletter by email. 

For safety reasons escales-paris.comwill not process any order for which a post-office, a post office box or an address is provided Cedex.

After completing the purchase order and prior to sending the order, a summary of the identification of the product purchased will be displayed, with the total price (shipping and taxes included) and coordinates sending. You should check the accuracy of your selection before confirming your order. At the end of the ordering process and confirmation, you are prompted to click on the "Confirm Purchase" button. By clicking on the "Confirm Purchase" button, you are asked to accept all of these Terms and Conditions.

The purchases will be paid by credit card or debit card (Visa®, Visa Electron®, MasterCard®) or PayPal ® (+ transaction fees charged by the entity Paypal). No other payment will be accepted.

For payments by credit card or debit card, the amount will be debited online, in real time, through the payment gateway of the relevant financial entity after verifying the accuracy of reported data.

After confirmation of the transaction, the number of your order will be communicated through the website itself so that you can track at any time from your computer.

A message will also be sent by e-mail, indicating a description of the order and contact details we were given. If you do not receive this message it can be due to any transient communication problem in the network or any error entering your email address. In both cases, we recommend that you contact Customer Service.

 

Returns, Exchanges and Refunds of purchases in our Shop Online:

If after receiving the item purchased, you are not satisfied, escales-paris.com gives you the opportunity to exchange (size / color) or return them for a refund, within thirty (30) days from the date of his / their receipt, provided that the item have not be used or damaged or if it is a defect of the item. For hygiene issues, bath items and jewellery cannot be returned or exchanged (unless defect or imperfection).

Indicate your intention to return the / product (s) by directing you to “My Account”, “Returns”, “Request New Returns” and select the order number containing the item(s) you would like to return or exchange. Follow step by step how to proceed and complete the form. 

To process an exchange or a refund should contact us through info@escales-paris.com.

Are only possible changes in size or color of the same model ( same reference).To exchange an item for another, you must return it for refund and pass a new order.

The change of size / color or return for refund of the products purchased may be made by post (recommend send by registered mail, return receipt requested ). All returns must be made in their original condition and packaging with the duly completed return. Shipping costs of the products that you wish to exchange or return, by post shall be paid by the customer and in no case escales-paris.com accept returns with cash on delivery.

Upon receipt / s the / products , escales-paris.com verify that they are in good condition. escales-paris.com may determine in its sole discretion if the products are in the original condition when returned to escales-paris.comescales-paris.com will send the size and / or color required.

The refund will be processed from our Shop Online escales-paris.com. The customer will receive a refund of the return on his credit card or Paypal account, depending on payment method used to purchase your order
 

For items received as gift escales - paris.com website only entitled to a change of the same amount of goods. escales-paris.com does not reimburse, even partial, if the item you wish to return was received as a gift.

 

Exchanges and returns of merchandise in escales shops:

Items purchased on this website can be taken to escales shops for reimbursement. After receiving the item, the escales store will give you a receipt to justify the return. They will communicate to escales-paris.com which transmits information to the Credit Facility to proceed to refund the amount charged to the credit card or payment used by the customer to pay for the purchase.

escales stores do not offer the same service for a refund on purchased escales-paris.com article. Under no circumstances will it be possible to credit your credit card in store.

Items purchased through this website are part of the collection of items for sale in escales stores. The escales-paris.com gives you the opportunity to exchange the items originally purchased on the website against items of a different size or another colour in any escales stores according to availability (see the list the above shops).

If necessary (if the final amount is less than the original purchase made escales-paris.com), the store will issue you a credit note, only in the escales shops  previously listed. The credit note is not accepted on  escales-paris.com.

If the amount of the chosen alternative is of a value greater than the amount of the product (s) return (s) products, you must pay the difference in price in accordance with these terms and conditions of sale.

EXCHANGES : 
 
- If the amount ( of ) product ( s ) chosen in place of ( of ) product ( s ) have returned a value greater than the amount of that ( s ) Product ( s ) returned , you must pay the difference in price accordance with these Terms and Conditions of Sale .
 
- If the amount ( of ) product ( s ) you selected instead of ( of ) product ( s ) returned to have a lower value than the amount of that ( s ) Product ( s ) returned , the tendency will be given a voucher corresponding amount in accordance with these Terms and Conditions of Sale .

This ticket is valid in all establishments escales above , in no case may grant an electronic credit to use on the website escales-paris.com

RETURNS: 

For returns, once the refund, the store escales provide a ticket voucher that refund and notify escales-paris.com. 

The refund will be processed from our Shop Online escales-paris.com. The customer will receive a refund of the return on his credit card or Paypal account, depending on payment method used to purchase your order

escales stores can not reimburse any goods purchased at escales- paris.com website. In no case can reset a credit on your credit or debit card. The return for refund or exchange must be made in their original condition and packaging and with escales- paris.com email confirming authorization for exchange or refund.

The clerk responsible of the escales store where you present may determine in its sole discretion if the products are in the original condition when returned.

escales stores *.

* List of escales shops where you can make an exchange:

escales - France, Saint Tropez, 83990 – 3, rue Allard – boutique homme

escales - France, Saint Tropez, 83990 – 1, rue Allard –  boutique femme

escales – France, Cannes, 06400 -102, rue d’Antibes

escales – France, Nice, 06000 - 12, rue Paradis

escales – France, Juan Les Pins, 06160 -  133, bd. Wilson (ouverture du 15 mars au 15 décembre)

escales – France, Aix en Provence, 13100- 24, place Saint Honoré

escales – France, Saint Rémy de Provence, 1321023 – 25 bd. Victor Hugo

escales -  France, Cassis, 13260-16, avenue Victor Hugo

escales – France, Saint Jean de Luz, 64500 - 37, rue Gambetta

escales – France, La Baule, 44500 - 2, avenue Pavie

escales – France, Le Touquet, 62520 - 66, rue Saint Jean

escales – France, Courchevel, 73120 - rue de l’Eglise /Chalet du Clocher (ouverture du 15 décembre au 15 avril)

escales – France, Chamonix, 74400-  210, rue Joseph Vallot

escales - France, Paris, 75006, 28 - rue Bonaparte

escales – France, Paris, 75008, 25 - rue Royale/Village Royal

escales -  Belgique, Knokke Le Zoute,  830063- 65 av. du Littoral 

escales – Portugal,  Almancil,Algarve Quinta, 8135  Shopping/Quinta do Lago

escales -  Espagne, Sitges, Barcelone, 08870 – 3, Calle San Francesc

escales -  Espagne, Puerto Banús, Marbella, 29660 – 6, C/ Ribera, Local O - Nº6 

In all cases, you must include the acceptance confirmation email back from escales-paris.com for the returned item.

Return costs for non-compliance:

If escales-paris.com has mistakenly sent a different requested or quality item shipped is not adequate, escales-paris.com, after checking the error or defect item,  will send you a label shipping for return. The customer must enter the item in the same box where recieved the order, and paste the return label on top of the package. Once the package is ready, the client must inform us for escales-paris.com can arrange collection of the package. Receive the new article in the coming days.

Availability:

Our products and prices are valid within the limits of available stocks. Errors or changes may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers.

If, at the time of issuance of the order, our warehouse services detect a requested product is not available, we will make every effort to find it.

In the event of unavailability of a product after placing your order, we will notify you by email or phone as soon as possible, offering you either order another item featured on escales-paris.com, replacing or cancel your order. If you choose to cancel you will be reimbursed as soon as possible if your account has been debited.

Currency and Taxes

All prices listed on this web page are in € (Euro), the currency of the country of dispatch and are tax for member countries of the European Union.

According to the law, Escales Rue Royale S.A. must add VAT to all orders with a delivery address in a member of the European Union.

After completing the purchase order before payment and a summary of the identification of the product purchased will be displayed, with the total price (including taxes and transportation).

Payment and Security

escales-paris.com only accept payments by credit card or debit card (Visa®, Visa Electron®, MasterCard®) or PayPal®.

For payment by credit card or debit card, the amount will be debited online, in real time, after verifying the accuracy of information provided, through the payment gateway of the relevant financial entity. To ensure maximum security of the payment system, escales-paris.comusing the secure payment systems more efficient in terms of e-commerce. Confidential payment data are directly transmitted (SSL) to the corresponding financial entity.

For payment by Visa and MasterCard, escales-paris.com only accepts transactions CES (Secure Electronic Commerce) with the International 3D Secure protocol, recognizable by the method Verified by Visa and MasterCard Secure Code. The Secure Electronic Commerce is an initiative for the basic principle of ensuring security in Internet transactions. When making payment through the secure payment gateway, the system will check if the credit card is enabled for Secure Electronic Commerce. It then connects with the issuing bank of the card and ask them to authorize the transaction through an authentication PIN. The operation will be performed only if the issuing bank confirms the passcode. Otherwise, the transaction will be declined.

For questions about your 3D Secure Code, please contact your bank directly.

We accept payment by PayPal® in all countries of the euro zone, and in countries where this payment is operational.

As an additional system to "secure payment", and to cooperate in the prevention of Internet fraud measure, escales-paris.com reserves the right to verify the personal data provided by the customer, and to adopt the measures deemed necessary (including the cancellation of the order).

escales-paris.comis not intended for minors. 

Transport

The transport service items purchased on escales-paris.com will be carried out by UPS courier company, which will make the delivery within a period of between 2 and 7 working days. UPS EXPRESS service is used for every non European Community shipment.

To avoid any impact in the delivery (Incorrect addresses, inability to find someone at the address specified, etc.), it is essential to complete the corresponding form correctly; it is advisable to carefully fill the box on the phone number contact.

Order tracking will be available on escales-paris.com, which will be permanently displayed where the goods are until final acceptance by the customer.

The fare is based on the country of destination, items purchased and the packaging for the shipment. The exact cost of transport will be calculated at the insertion of each item in the shopping cart and will appear on the summary page of the purchase before the confirmation of the order by clicking on "Confirm Purchase" and before the introduction data of the credit card or debit card.

Shipping fees can be changed at any time without notice. This change will apply from the time the modification is included on this website. The shipping valids arethose appear at the time of the ordering.

Custom and Import Ruties Information:

 Your order may be subject to import duties and taxes, which are levied once your package reaches your country. Escales Paris does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country´s custom policies, please contact your local customs office. 

Delivery:

Any failure or delay in delivery than eight (8) working days must be reported to our Customer Service as soon as possible.

Any claims made ​​after thirty (30) calendar days after the date of confirmation of your order will not be taken into account.

You need to check the conformity of the goods at the time of delivery and, if possible on the delivery form of handwritten reserves accompanied by your signature any anomalies (open package, damaged goods etc…).

You must then contact Customer Service by email info@escales-paris.com or by phone at +33 (0) 170 37 83 99. In case of non-compliance of products purchased or if they do not give you satisfaction, you may request an exchange or refund in accordance with the "Returns, Exchanges section – Refunds”

 

Inscription:

To make purchases online with escales-paris.com, it is necessary to register. The data provided by the buyer, however, will remain in the database escales-paris.com. The data will be used to make future orders quick and easy.

Upon registration, users can ask the system to recognize them automatically. This will simplify the purchasing process  to obtain a more direct access to user data.  Automatic recognition is performed using cookies. If the user has requested that the system recognizes him/her automatically escales-paris.com will ask them to identify if it connects to escales-paris.com from a different device than the usual device used, or has erased its temporary files to Internet (cache memory and / or cookies).

In addition, if you have selected the option, you can receive escales newsletter by email.

Security and confidentiality of information

The information provided by the customers of escales-paris.com will only be used to process purchase orders, easier navigation, as well as information by email and / or mail on new products, special offers and various news related to this site and / or shops in general.

escales-paris.com guarantees that the information provided by customers will not be disclosed to any third party or company outside the escales group. The information provided will be kept in the server of escales-paris.com in SSL and will be transmitted only in encrypted form so as to ensure confidentiality. The server automatically recognizes: the IP address, date and time of entry and exit of the website, as well as the files have been downloaded.

Personal information received will be treated in accordance with Organic Law 15/99 of 13 December 1999 on the Protection of Personal Information and any other applicable regulations are in Spain. Users of this website may, at their discretion, to access, rectify or cancel the information contained in the registration form in writing by sending a info@escales-paris.com email.

Schedule

At escales-paris.com, you can shop 24 hours on 24 and 7 days 7 throughout the year.

The items must be returned in their original condition (any item returned will be tested by us).